从付费照顾者那里帮助家

Having a paid carer come to visit you in your home can make a huge difference to your life, especially if you have difficulty walking or getting around. It can help you stay living independently in your own home.

这种护理被称为家庭护理或住所护理，有时被称为家庭帮助。

在家里帮助您每小时20英镑，但根据您的住所而有所不同。有时，理事会将为成本做出贡献。

Homecare is very flexible. You might need a paid carer for only an hour a week or for several hours a day. You might need a live-in carer.

这可能是暂时的 - 例如，在您从疾病中恢复过来的时候几个星期。也可以长期。

您也可能会考虑家庭改编或者household gadgets or equipment使生活更轻松。

我什么时候应该考虑从付费照顾者那里在家中的帮助？

You might want to consider care at home if:

• you're finding it difficult to cope with daily routines, such as washing, dressing and getting out and about
• you do not want to move into a护理之家
• 您仍然可以解决自己的家，这是安全的生活 - 或can be adaptedto make it safe

家庭保健如何帮助我？

A paid carer can visit you at home to help you with all kinds of things including:

• 早上起床
• 洗衣服
• 刷头发
• 使用厕所
• 准备饭菜
• remembering to take your medicines
• 购物
• collecting prescriptions or your pension
• 出去，例如去午餐俱乐部
• 晚上安顿下来，准备睡觉

家庭帮助

这与Homecare有些不同，意味着您可能需要诸如：

• cleaning (including putting on clean bed sheets)
• 洗涤
• 在洗衣服
• 园艺

You might want some home help instead of or as well as homecare.

Most councils do not provide home help. Contact a charity such as the皇家志愿服务, the英国红十字会或者your英国当地时代看看他们是否可以提供帮助（他们可能不是自由的）。

How to get help at home from a paid carer

• 如果您有资格，您的地方议会可以为您安排居家护理
• 您可以安排自己的家庭保健

How your council can help

If you want the council to help with homecare for you, start by asking them for a需求评估.

您的需求评估将有助于理事会决定您是否有资格护理。

If you're eligible, the council may recommend help at home from a paid carer. They will arrange the homecare for you.

如果您不符合护理资格，理事会仍然必须为您提供有关在社区中获得帮助的免费建议。

Even if you're intending to make arrangements yourself with an agency or private carer, it's still a good idea to have a needs assessment as it will help you to explain to the agency or carer what kind of help you need.

申请需求评估

支付家庭保健费用

根据您的情况，您的地方议会可能会为家庭保健费用做出贡献，或者您可能需要自己付费。

如果您的需求评估建议家庭保健，您可能会获得理事会费用的帮助。

What you'll contribute depends on your income and savings. The council will work this out in afinancial assessment.

如果理事会为您的某些家庭保健付款，他们必须给您一个18luck备用网站真人官网关心和支持计划.

这阐明了您的需求，如何满足他们的需求personal budget（理事会认为您的护理应花费的金额）。

您可以选择获得个人预算direct paymenteach month. This gives you the control to employ someone you know to care for you at home rather than using a homecare agency, though you'll then have responsibilities as an employer.

If you're not eligible for the council to contribute to your homecare costs, you'll have to pay for it yourself.

阅读更多有关理事会何时为您的护理付费的信息

可以帮助您进行家庭保健的好处

检查您是否有资格获得福利。

Some, such as Attendance Allowance and Personal Independence Payments, are not means tested and they can help you meet the costs of homecare.

找出如何申请：

• benefits for under-65s
• benefits for over-65s

如何选择付费护理人员

如果您要安排自己的家庭保健，则有两种主要方法：

• 使用家庭护理机构
• employ your own carer

Homecare agencies

Homecare agencies employ trained carers and arrange for them to visit you in your home. You may not always have the same carer visiting your home, though the agency will try to match you with someone suitable.

How much do they cost?

It costs around £20 an hour for a carer to come to your home, but this will vary depending on where you live.

如果您为自己付款，代理商应该能够为您提供明确的价格清单。他们会为您的家庭保健发送每月账单。

如何找到当地代理商

There are 4 main ways to do this:

• search the NHS website forlocal homecare services and agencies和国家家庭护理组织名单and then contact the ones that interest you
• 问你的理事会社会服务部有关您所在地区的家庭护理机构的信息。他们可能在其网站上拥有家庭护理机构目录
• contact the护理质量委员会（CQC）. All homecare agencies must register with the CQC. It can give you the latest inspection report on an agency
• 咨询United Kingdom Homecare Association (UKHCA)for a list of approved homecare agencies in your area

问该机构的问题

Here are some questions you may want to ask an agency before employing them:

• what charges, if any, will I be expected to pay
• 哪些服务被指控为其他服务？
• 您的付费护理人员是否照顾了有类似需求的人？
• 您将如何为我选择最合适的付费护理人员？
• 付费护理人员会同意在特定的时间段内访问吗？他们会告诉我他们是否延迟或迟到？
• 您的有偿照料者会接受什么样的培训？
• if I'm paying for my own care, do you have a standard contract I can read before signing my own?
• 如果理事会为我的护理做出贡献，我可以看到他们与该机构签署的合同的副本吗？
• how can I contact your agency during the day, in an emergency or outside office hours?

What to expect from agency carers

Homecare agency carers should treat you in a respectful and dignified way. For example, they should always:

• 敲打和敲响前门的铃铛，宣布他们到达，然后进入您的家
• 带一张身份证
• know where your keys are kept if they're not in your home
• keep any entry codes to your house confidential
• know what to do if they cannot get into your home
• know what to do if you've had an accident

雇用自己的照顾者

您可以雇用自己的护理人员，有时被称为私人护理人员或私人助理，而不是使用代理商。

If you employ a paid carer, you have the legal responsibility of an employer. This includes arranging cover for their illness and holidays.

哪一个？以后的生活护理有建议employing a private carer.

How to complain about homecare

如果您对自己收到的家中的帮助不满意，您有权抱怨。这可能是因为付费照顾者：

• 迟到并提早离开
• do not give your medicines to you properly
• 访问后不整洁地离开家
• give you poor care like dressing you wrongly

首先向您的地方议会投诉，或者，如果您为自己付款，那就是代理机构。理事会或机构应在其网站上进行正式投诉程序。尝试具体说明发生的事情，并包括员工的名称和日期。

If you're not happy with the way the council or agency handles your complaint, ask theLocal Government & Social Care Ombudsmanto investigate further. An ombudsman is an independent person who's been appointed to look into complaints about organisations.

你也可以告诉护理质量委员会（CQC）, which checks social care services in England.

您的地方议会必须为您提供independent advocate（有人为您说话），如果您需要的话，请帮助您投诉。

Further help

• the charity, Independent Age, has goodadvice on homecare
• the CQC has a good booklet onwhat to expect from a good homecare agency
• 读how to organise homecarefrom Which? Later Life Care
• 英国年龄有有关家庭护理的各个方面
• 这个家庭护理网站有家庭护理机构的评论
• if you need help with one-off jobs like changing a light bulb or moving furniture, the charityGoodGym有志愿者会来帮助